Author Archives: Bob

Outcome Objectives and Process Objectives Defined

I was reading an article entitled “Writing SMART Objectives” (reference link: http://www.uthscsa.edu/ACET/docs/2009PreProposalWorkshops/Writing%20SMART%20Objectives.doc) and I am convinced that this is what most organizations need to establish and effectively maintain if they or to demonstrate “Performance Excellence”. In the article, it mentioned … Continue reading

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Effective Mapping to Establish Identification and Traceability

One of the difficult requirements in ISO 9001 is the establishment of an effective identification and traceability. One of the common approaches to address this is to map-out the needed unique identification of the product as it go along in … Continue reading

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